Accessibility Statement

Active Devon is a not-for-profit, unincorporated association with Devon County Council (DCC) the accountable body for Active Devon.

This accessibility statement covers the Active Devon website and does not cover the wider family of Devon County Council websites.


This website is run by Active Devon. We want as many people as possible to be able to use this website, and we want this site to be as accessible as possible. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader, for example: JAWS, NVDA and VoiceOver

We’ve also made the website text as simple as possible to understand.

The My Computer My Way guide from AbilityNet is a step-by-step guide to help you make your device easier to use if you have a disability.


If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact us for advice.

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible:

  • some content may be difficult to navigate using a screen reader
  • people who use their keyboard to navigate our site will find it hard to access some content
  • some PDF documents published since September 2018 may be difficult to navigate using a screen reader
  • some of our online forms and tables may be difficult to navigate using a screen reader
  • Some of our online forms may be difficult to navigate using just a keyboard
  • Some video published after September 2020 may not have alternative text

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details below.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details below.

Feedback and contact details

For any enquiries about the accessibility of this website, you can contact us by:

  • emailing hello@activedevon.org
  • calling 01392 925150 and asking for the ‘Digital Communications Team’
  • post at Digital Communications Team, The Loft, Haven Banks, Haven Road, Exeter, Devon EX2 8DP

British Sign Language users can contact the Devon County Council British Sign Language Support Services using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you our response to your questions.


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Active Devon is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content types listed below are non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Principle 1: Perceivable

Guideline 1.3 Adaptable (Accessibility problem 1.3.1)

Some tables in content do not have table row headers when needed. This means assistive technologies will not read the tables correctly.

Intention to fix: December 2024

Principle 2: Operable

Guideline 2.4 Navigable (Accessibility problem 2.4.3, 2.4.4, 2.4.5)

Some content may be difficult to navigate using a screen reader. This includes online forms and PDFs published after 23 September 2018.

Users who navigate the website using their keyboard will find it hard to access the cookie banner and the information provided.

Intention to fix: December 2024

Content that’s not within the scope of the accessibility regulations:

Principle 1: Perceivable


A few of our older videos lack captions and do not meet accessibility standards. The accessibility regulations do not require us to add captions to videos produced before 23 September 2020 if they’re not essential to providing our services. Any new videos we publish will meet accessibility standards.


Some of older documents are not accessible in several ways including missing text alternatives and missing document structure.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix some campaign material.

External links

This website links to third-party, external websites or services that may not be fully accessible.

What we’re doing to improve accessibility

We provide training to all content authors to ensure new content is accessible. We monitor this website regularly and we aim to address any issues promptly. We will review and update this statement accordingly.

Preparation of this accessibility statement

This statement was prepared on 9 November 2023. It was last reviewed on 9 November 2023.

This website was last tested on 9 November 2023. The test was carried out using a third-party automated service called Silktide.

A sample of 200 pages were tested.

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